Case Study: Redefining Guest Experience: 360° Projection Mapping at Mandarin Oriental Japan
This session examines the implementation of an Asia-first 360° projection mapping environment at the Mandarin Oriental Japan, where a hospitality space was transformed into a fully immersive, visually driven setting.
The project demonstrates how projection mapping can extend across walls, ceilings, and architectural surfaces to create synchronized, high-resolution content that supports a range of use cases—from dining atmospheres to private events and brand-led experiences. It highlights the integration of projection technology, media servers, and spatial design within the constraints of a live hotel environment.
As hospitality, retail, and live experiences continue to converge, immersive AV solutions such as 360° projection mapping are increasingly being used to shape how spaces attract, engage, and create differentiated value for guests.
Attendees will gain insight into:
* Key technical considerations for delivering seamless, large-scale projection mapping in operational venues
* Design approaches for flexible, multi-use environments
* Practical lessons for integrating immersive visual systems into existing architectural spaces
The session provides a case-based perspective on how immersive technologies are influencing experience design in hospitality and adjacent sectors.

